By Basant El-Faramawy
Psychologists have raised alarm over the growing use of AI chatbots for mental health advice, describing the information provided as "unqualified and harmful," according to a new survey by the British Psychological Society (BPS).
Survey highlights growing concern
The poll of 197 psychologists, counsellors and psychotherapists found a 49% increase in patients seeking support from chatbots over the past year. Seven in ten respondents said they were somewhat or very concerned about the use of AI for mental health advice, while 88% warned that patients are relying too heavily on the technology. Around 76% reported that AI is negatively affecting their clients’ mental wellbeing, and 80% expressed concern about clients becoming overly reliant on chatbots.
BPS president calls for safeguards
Dr Laura Dean, president of the BPS, said the research shows "real cause for concern" and that the risk of unregulated AI chatbots providing harmful advice remains very real. She emphasized that integrating AI into healthcare can only work with proper safeguards to protect both professionals and the people they support, adding that AI cannot replace the vital human element in mental health care.
Children also turning to AI
A separate survey of 2,000 children aged 11 to 17 by Barnardo’s and the National Counselling and Psychotherapy Society found that 43% had used AI for advice or emotional support.
Charity warns of potential harm
Rosie Weatherley, information content manager at the charity Mind, said the findings echo emerging evidence that even casual use of generative AI can cause harm. She stressed that digital tools must not become a replacement for quality care where people feel properly heard and seen.
