By Ahmed Abdelsalam
Ofgem has opened an investigation into whether Scottish Power complied with rules on treating customers fairly and supporting vulnerable households, the energy regulator announced.
Scope of Investigation
The probe will examine Scottish Power's compliance with licence conditions relating to fair treatment of domestic customers, including those in vulnerable situations, and support for customers struggling to pay bills. Ofgem will also review the firm's adherence to restrictions on backbilling for energy used more than 12 months earlier, and its efforts regarding the Priority Services Register, which provides extra support for vulnerable customers.
Regulator Statement
An Ofgem spokesman said the regulator expects suppliers to treat customers fairly and respectfully, ensuring accurate bills and appropriate support for vulnerable people. The opening of the investigation does not imply any findings of non-compliance. Ofgem will report its findings after assessing all relevant evidence. Scottish Power has been approached for comment.
